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Privacy Policy
Last updated: 7 July 2026
Lanarkshire Plumbing Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you contact us, use our website, request a quote, make an enquiry, or use our bathroom, kitchen, plumbing, tiling, flooring, removal or installation services.
Who we are
Lanarkshire Plumbing Ltd
Company No. SC339428
Registered in Scotland
Registered office: C/o Letham Cache Accounting, 5 Victoria Place, Airdrie, ML6 9BU
Service area: Lanarkshire, Glasgow and beyond
For privacy enquiries, please contact us using the contact details shown on our website.
Information we collect
We may collect and use the following personal information:
Your name
Your address or property location
Your phone number
Your email address
Details of your enquiry or project
Photos, measurements, plans or other information you send to us
Details needed to prepare quotes, arrange visits, carry out work and issue invoices
Payment and billing information
Records of communications with you
How we collect information
We collect information when you:
Contact us by phone, email, text message, WhatsApp, contact form or social media
Request a quote
Arrange a visit
Ask us to carry out work
Send us photos, plans or measurements
Make a payment
Communicate with us before, during or after a project
How we use your information
We use personal information to:
Respond to enquiries
Arrange visits and appointments
Prepare quotes and estimates
Provide bathroom, kitchen, plumbing, tiling, flooring, removal and installation services
Order or arrange materials where required
Coordinate specialist trades where required
Manage customer projects
Issue invoices and keep business records
Deal with queries, complaints or follow-up work
Meet legal, tax, accounting and insurance obligations
Improve our services and customer communication
Our lawful basis for using your information
We use personal information only where we have a lawful reason to do so.
This may include:
Contract — where we need to use your information to provide a quote, arrange work, carry out services or manage a customer project.
Legal obligation — where we need to keep records for tax, accounting, insurance or legal purposes.
Legitimate interests — where we need to use information to run our business, respond to enquiries, manage customer relationships, protect our business, and deal with follow-up issues.
Consent — where we ask for permission to use information for a specific purpose, such as using photos of completed work for marketing.
Who we may share your information with
We do not sell personal information.
Where necessary, we may share relevant information with:
Bathroom and kitchen suppliers
Specialist trades required for a project
Waste disposal providers where required
Accountants or bookkeepers
Insurance providers
Professional advisers
IT, email, website or form providers
Payment or banking providers
HMRC or other authorities where legally required
Where a project requires gas work or another specialist trade, we may share relevant project information with an appropriately registered specialist so the work can be coordinated as part of the wider project.
How long we keep information
We keep personal information only for as long as necessary.
Enquiry information may be kept for a reasonable period so we can respond to customers and follow up on quotes.
Customer, invoice, payment and project records may be kept for longer where needed for tax, accounting, insurance, legal or business record purposes.
Where information is no longer required, we will delete it or securely dispose of it where possible.
How we protect information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Access to customer information is limited to those who need it for business, project, accounting, legal or service purposes.
Marketing and photos
We may ask customers for permission to use photos of completed work on our website, social media or marketing materials.
We will not knowingly publish personal details, addresses or identifying information without permission.
We will not send marketing messages unless we have a lawful reason to do so or the customer has agreed to receive them.
Your rights
You may have rights in relation to your personal information, including the right to:
Ask for a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where appropriate
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we are relying on consent
Complain to the Information Commissioner’s Office
Cookies & website analytics
Our website may use basic cookies or similar technologies that are necessary for the website to function properly.
We do not currently use cookies for personalised advertising.
If we add analytics, advertising or tracking tools in the future, this Privacy Policy will be updated to explain what is collected and how it is used.
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will be published on this website with the updated date shown at the top of the page.
Contact us
For privacy questions or requests, please contact Lanarkshire Plumbing Ltd using the contact details shown on this website.
Lanarkshire Plumbing Ltd
Company No. SC339428
Registered in Scotland
Service area: Lanarkshire, Glasgow and beyond
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